Pearl Spa Rules and Regulations

Etiquette
To ensure that our guests enjoy their visit to Pearl Spa, we require that all visitors keep noise to a minimum. Cellular phones are not permitted.

 

Pearl Spa clients
Spa clients and guests are not considered members of Sunset Beach Resort, therefore not entitled to use resort facilities.

 

Minimum Age
Clients must be 16 years old and above to use the spa facilities.

Reservations
Advanced booking is recommended to ensure your preferred date and time of treatment.


Check in
Please check in at the Spa reception at least 15 minutes prior to your reservation to ensure you enjoy your complete treatment time and our relaxation lounge.

 

Special consideration
Guests with high blood pressure, heart conditions, or pregnant, please make sure the spa receptionist or your spa therapist aware of these or any other medical conditions.

 



Smoking at Pearl Spa is forbidden.

Valuables
No jewelry should be worn in the spa/gym and pools. Lockers are provided in the changing room as well as safety boxes in the reception for your use. The client is responsible for her locker key whilst in the spa area.



Cancellation Policy
A 24-hour cancellation notice is required to help us reschedule your appointments. Any cancellation within less than 6 hours notice will incur a 50% cancellation fee.


Refund Policy
Spa Treatment courses and fitness packages are non-refundable.

Payment
We accept cash, Visa, MasterCard or American Express only. Prices are subject to change without prior notice.

Gifts Certificates
Gifts Certificates for our Spa treatments are available at the Spa Reception.

Comments
We welcome your suggestions to provide you with better services.